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Help Desk Denver Co

 

 

Mucovy Creative Website Design, Graphic Design, Brand, Identity, Search Engine Optimization, Internet Marketing

 

 

 


Testimonials

“We needed to expand our invsetment in technology to reach a larger audience. It was impractical for us to address these needs in house; we simply did not have the experience. Muscovy restructred our infrastructure and developed a web based system that has attracted customers world wide. They are thorough, cost conscious and have made a significant impact on the profitability of our business.


-L.M.

Managed IT Helpdesk

helpdesk

With Muscovy Technology Groups' Managed Help Desk IT support service, reliable tech support is only a phone call away. Our Help Desk hotline serves as a single contact point for all your IT support inquiries including hardware and software troubleshooting, network support, PC and laptop support and remote network access. Help Desk support is available 8am-6pm MST, Monday through Friday, with optional 24/7 and weekend coverage.

 

 

Our comprehensive Managed Help Desk service provides your company with

  • Access to qualified technical support 24/7, if needed
  • Certified engineers with a wide range of experience and knowledge
  • Issue tracking feeds preventative maintenace efforts
  • Tech support for every user in your environment for a fixed, monthly service fee.

Remote Tech Support = Faster Service

To resolve problems quickly, Help Desk services are delivered using a combination of phone and state-of the-art remote control tools. Calls are logged in a centralized database to guarantee accountability, work prioritization, and a record of the resolution. Every remote control session is logged and a screen shot of the session is captured to ensure complete client satisfaction and accountability.

 

By using the best secure remote control applications available, Help Desk staff can simultaneously access a workstation or server to resolve issues, monitor status and troubleshoot problems allowing your staff to return to work as soon as possible.

 

Tech Support for Desktop and Wireless Applications

Our Help Desk engineers are trained to support all of the essential business software, including those listed below. In addition, any third party and custom business applications are handled on a best effort basis and specialists are consulted as needed.

Desktop Operating Systems

  • Microsoft Windows
  • Mac OS

Office Suites

  • Microsoft Office
  • Open Office

PC and Network

  • Network connectivity
  • General PC hardware diagnosis
  • Printers, drivers, and queues
  • Database Connectivity

Browsers

  • Internet Explorer
  • Opera
  • Firefox
  • Safari

Printing Issues

Virus Protection





Graphics

  • Adobe Creative Suite
  • Microsoft Powerpoint
  • Microsoft Visio

Email

  • Microsoft Outlook
  • Web based mail programs

Wireless

  • Wireless 802.11 Connectivity
  • PDA’s – Palm OS and Windows OS
  • Blackberry
  • Microsoft Active Sync

Desktop Publishing

  • Adobe Acrobat and Reader for PC
  • Adobe Photoshop for PC

Internet Connectivity

Anit-Spam Software






Information Technology Management & Consulting