“We needed to expand our invsetment in technology to reach a larger audience. It was impractical for us to address these needs in house; we simply did not have the experience. Muscovy restructred our infrastructure and developed a web based system that has attracted customers world wide. They are thorough, cost conscious and have made a significant impact on the profitability of our business.
With Muscovy Technology Groups' Managed Help Desk IT support service, reliable tech support is only a phone call away. Our Help Desk hotline serves as a single contact point for all your IT support inquiries including hardware and software troubleshooting, network support, PC and laptop support and remote network access. Help Desk support is available 8am-6pm MST, Monday through Friday, with optional 24/7 and weekend coverage.
To resolve problems quickly, Help Desk services are delivered using a combination of phone and state-of the-art remote control tools. Calls are logged in a centralized database to guarantee accountability, work prioritization, and a record of the resolution. Every remote control session is logged and a screen shot of the session is captured to ensure complete client satisfaction and accountability.
By using the best secure remote control applications available, Help Desk staff can simultaneously access a workstation or server to resolve issues, monitor status and troubleshoot problems allowing your staff to return to work as soon as possible.
Our Help Desk engineers are trained to support all of the essential business software, including those listed below. In addition, any third party and custom business applications are handled on a best effort basis and specialists are consulted as needed.