Testimonials

“We needed to expand our invsetment in technology to reach a larger audience. It was impractical for us to address these needs in house; we simply did not have the experience. Muscovy restructred our infrastructure and developed a web based system that has attracted customers world wide. They are thorough, cost conscious and have made a significant impact on the profitability of our business.

-L.M.

Fixed Cost Support

fixed cost support Small businesses need support but calling in a 'per hour' technician is expensive. It is hard to qualify the advice offered and to know if the recommendations are truly necessary or 'up-sell' opportunities that are not as critical as they are presented.

To meet the need of small business Muscovy Technoloy Group offers a fixed cost model for businesses needing occasional technical support and routine maintenance.

In the program we provide unlimited call center access to certified technicians, regularly scheduled after-hours server check-ups, access to seasoned CIO's to establish short and long term planning and more.

Click here to obtain a quote for the service based on your company's unique needs >>

Fixed Cost Support Includes the Following

Unlimited Telephone Support	Most of the time a simple, short telephone call can answer a technical need. Have you ever wanted someone you could call to ask a simple question about your computer? Now you can.
Network Architecture	This service includes the design of an office space and the computer network to meet the needs of your business
Strategic Alignment Mentorship	This service includes the design of an office space and the computer network to meet the needs of your business
Budget Analysis	Understand where your technology dollars are going and how to get the most from your spending.
Asset Management	Make sure you are geting the depreciation on your equipment as it ages.
Usage Documentation	Documented procedures to help new staff get up to speed quickly.
Vendor Selection	We help evaluate potential suppliers by looking under the hood and giving an impartial technical analysis
Metrics Tracking	Is your technology spending yielding the result you projected? We track trends and capture results for you.
Architecture Standardization	Introducing standardization in hardware purchases and business processes can yield tremendous results in operability. We help establish a sensible approach.
Infrastructure Management	We apply patches and updates, threshold performance exptectations and monitor health
Security Patching	Firewalls and servers need continual attention to protect against the latest hacks and exploits
Email Administration	We ensure the health of the email server and perform the necessary maintenance to keep your environment running smoothly
Telephony Contract Negotiations	Have an expert on negotiating with telephone providers on your side of the table when you evaluate leases and contracts.
Remote Monitoring	We perform service after hours, remotely giving you access to highly trained specialists at affordable prices
Backup Assurance	We monitor the performance of the backup jobs to help ensure data is recoverable
Disaster Recovery Preparedness	It isnt a question of IF a technical component will fail..it is a quesiton of WHEN. Are you prepared to handle a failure?
Staff Training	We help your staff get up-to-speed on new systems and train them how to use their existing ones more efficiently.
Remote Support	We are able to remote control a workstation that is having a problem and, in most cases, reolve the issue without requiring an on-site visit.
Intrusion Detection	We perform regularly scheduled checks of your environment's perimeter, safe guarding your data
Preventative Maintenance	With a 30+ point checklist per server we catch many issues before they impact production
Server Performance Tuning	We help keep your servers performing optimally for your unique business
Firewall Configurations	We ensure your firewall is configured correctly to keep the attackers out while not interfering with your normal business operations.
Business Continuity Planning	In the event that a mission critical system fails we help develop a strategy for your staff to continue working while the recovery process is under way
Virus Protection Updates	Missing the latest update can be catostrophic. We monitor and make sure your servers are protected and downloading updates as needed.
Work Instruction
Generation	Documented procedures to help keep staff working.
Audit Preparedness
License Compliance
Service Management

Information Technology Management & Consulting