WE ARE IN IT WITH YOU

Muscovy Technology Group

Fixed Cost Support Includes the Following


Unlimited Telephone Support  Most of the time a simple, short telephone call can answer a technical need. Have you ever wanted someone you could call to ask a simple question about your computer? Now you can.


Network Architecture This service includes the design of an office space and the computer network to meet the needs of your business


Strategic Alignment Mentorship This service includes the design of an office space and the computer network to meet the needs of your business


Budget Analysis Understand where your technology dollars are going and how to get the most from your spending.


Asset Management Make sure you are getting the depreciation on your equipment as it ages.


Usage Documentation Documented procedures to help new staff get up to speed quickly.


Vendor Selection We help evaluate potential suppliers by looking under the hood and giving an impartial technical analysis


Metrics Tracking Is your technology spending yielding the result you projected? We track trends and capture results for you.


Architecture Standardization Introducing standardization in hardware purchases and business processes can yield tremendous results in operability. We help establish a sensible approach.


Infrastructure Management We apply patches and updates, threshold performance expectations and monitor health


Security Patching Firewalls and servers need continual attention to protect against the latest hacks and exploits


Email Administration We ensure the health of the email server and perform the necessary maintenance to keep your environment running smoothly


Telephony Contract Negotiations Have an expert on negotiating with telephone providers on your side of the table when you evaluate leases and contracts.


Remote Monitoring We perform service after hours, remotely giving you access to highly trained specialists at affordable prices


Backup Assurance We monitor the performance of the backup jobs to help ensure data is recoverable
Disaster Recovery Preparedness It isn't a question of IF a technical component will fail..it is a question of WHEN. Are you prepared to handle a failure?


And More...

Small businesses need support but calling in a 'per hour' technician is expensive. It is hard to qualify the advice offered and to know if the recommendations are truly necessary or 'up-sell' opportunities that are not as critical as they are presented.

To meet the need of small business Muscovy Technoloy Group offers a fixed cost model for businesses needing occasional technical support and routine maintenance.

In the program we provide unlimited call center access to certified technicians, regularly scheduled after-hours server check-ups, access to seasoned CIO's to establish short and long term planning and more.

Small businesses need support but calling in a 'per hour' technician is expensive. It is hard to qualify the advice offered and to know if the recommendations are truly necessary or 'up-sell' opportunities that are not as critical as they are presented.

To meet the need of small business Muscovy Technoloy Group offers a fixed cost model for businesses needing occasional technical support and routine maintenance.

In the program we provide unlimited call center access to certified technicians, regularly scheduled after-hours server check-ups, access to seasoned CIO's to establish short and long term planning and more.

fixed cost it support

Muscovy Technology Group © 2016